FAQ

How can we help?

 

If you have any questions, feedback, or want to know about recipes, usage or how to care for your product, please email us -- we’ll aim to respond within 24 hours, Monday through Friday.

Supporting those on the front lines

Now more than ever, our number one priority is to inspire, encourage and motivate our community to support their overall wellbeing. We want to give back to the incredible front-line responders who are helping those in need during this unprecedented pandemic. In honour of your commitment and bravery, if you are a doctor, nurse or medical staff member who needs physical, emotional or general wellbeing support, please tell us your story at HELLO@RUMEDII.COM All sales are final and we cannot accept a return at this point. If your product arrives damaged please notify us within 24hour for only a replacement with photo evidence of the damage to hello@rumedii.com.

COVID 19:

Can I change my order?

Please ensure your order is correct prior to placing as we are limited in our ability to make changes to orders once they have been submitted. Our customer service team will do their best to accommodate any changes; however please be aware this is not always possible. To start that process, send us an email straight away.

SHIPPING:

Due to COVID-19 challenges, we have put social distancing protocols in place in our UK fulfilment centres to ensure the continued safety of our Team and our community. Our shipping partners have done the same in their facilities, causing longer than expected delays in processing and delivering parcels, including orders you may have placed on www.rumedii.com. While most people are receiving their orders within our quoted delivery window, there are some cases where it may take up to 14 days longer

You can find out exactly when your order will arrive by clicking on the tracking link within your Shipment Confirmation email or via the DPD app